Why Dutchie Payments Fall Short for Cannabis Dispensaries

Cannabis dispensaries face unique challenges in payment processing, and while Dutchie’s Plaid-based system has gained some traction, it’s not designed specifically for the cannabis industry. This often results in frustration for both customers and staff, as the system lacks the reliability, compliance, and specialized support that cannabis businesses require.

At Cannabis Business Solutions (CBS), we offer a purpose-built payment processor that’s designed to handle the demands of cannabis businesses seamlessly.

• “Cannabis merchants need a reliable system that keeps their business moving smoothly and customers satisfied,” says Catherine Zito, CEO of Cannabis Business Solutions, Inc. “We provide just that—reliable, compliant processing without any hassle.”

1. Purpose-Built Reliability

Dutchie relies on Plaid, which can lead to delays and failed transactions, risking revenue and customer satisfaction. Our processor is specifically engineered for the cannabis industry, ensuring smoother, more dependable transactions every time. 

• “Our industry requires systems built with cannabis in mind, not generic payment solutions,” explains Zito.

2. Cannabis-Specific Compliance 

Plaid isn’t designed to meet the complex compliance needs of cannabis, often requiring extra verification steps that slow down transactions. CBS offers proactive, up-to-date compliance support tailored to dispensaries.

• “Cannabis compliance is crucial—one misstep can lead to serious setbacks,” Zito emphasizes. “We make sure our clients stay compliant and secure.”

3. Convenience that Customers Prefer

Dutchie’s ACH process requires customers to link bank accounts, which many find inconvenient. With CBS, customers can pay directly with debit cards, skipping the account-linking step. 

• “Our research shows that 70-75% of cannabis consumers prefer debit cards over ACH for speed and simplicity,” says Zito.

4. Fewer Transaction Failures and Faster Checkouts

ACH transactions with Dutchie’s Plaid system often face account-linking issues, leading to a failure rate up to 15% higher than that of debit transactions. In contrast, our debit option significantly reduces transaction failures, enabling staff to assist customers more effectively. This streamlined process ensures a smooth checkout experience, encouraging customer loyalty. Moreover, debit transactions are 30-40% faster than ACH payments, resulting in shorter wait times and a more efficient checkout process overall.

6. Higher Conversion Rates and Increased Sales

Debit cards deliver a 10-20% boost in completed transactions and a 5-15% higher average order value in some dispensaries. 

• “When customers can pay easily, it shows in the sales numbers,” Zito notes.

7. Transparent, Industry-Specific Fees

Unlike Dutchie’s workaround model, CBS offers transparent fees that cover specialized compliance and dedicated support, giving dispensaries straightforward, cannabis-specific processing without hidden costs.

Try CBS Risk-Free for 60 Days

At CBS, we offer cannabis-specific payment processing with no application fees or long-term contracts. Give CBS a try for 60 days to see the difference—and which checkout experience your customers prefer. You can cancel anytime with just 30 days' notice.

• “We believe in earning your business by showing you the difference a truly reliable and compliant solution can make,” says Zito. “Our goal is to deliver solutions that drive dispensary growth and customer satisfaction. We look forward to being your trusted partner.”

For more info or a complimentary consultation, visit CBScannabis.com